Selected Work
Everything here started as an unmet requirement. A customer with no way to track a complaint, a campus with no system for reserving a locker. What follows is how each one got solved.
An end-to-end customer complaint tracking solution for stc, from mobile self-service to an agent-facing web dashboard, built around a clear ticket lifecycle.
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A smart locker reservation system for campus resources. Requirements gathered and sprints planned around real student and facility needs.
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Rayana Almuhaish