About Rayana

The person behind the process maps.

A little more than a resume: how I got here, how I think, and what I actually enjoy doing.

01

A Little About Me

I'm a CAPM®-certified Business Analyst based in Saudi Arabia, working at the intersection of business analysis, project management, and digital transformation. I'm drawn to the moment a messy, half-defined business problem turns into something structured: a requirement, a process map, a workflow someone can actually build from.

I studied Management Information Systems, which put me exactly where I wanted to be: close enough to the technical side to speak its language, and close enough to the business side to know what actually matters to the people asking for change. Most of my work since has lived in that overlap, translating what a business needs into something practical, whether that's a BRD, a KPI dashboard, or a process map that finally shows where the bottleneck really is.

02

My Journey

Feb 2026 – Present

Business Analyst

TÜV Rheinland Arabia · Full-Time
  • Conduct business and operational analysis to identify process gaps, improvement opportunities, and business requirements.
  • Gather, document, and validate business requirements through stakeholder discussions and workshops, including BRDs and functional specifications.
  • Develop and maintain operational KPI dashboards tracking performance across multiple business units.
  • Map as-is and to-be processes using BPMN to support process improvement and solution design.
  • Work across operations, IT, and management to translate business needs into practical solutions.
  • Contribute to digital transformation initiatives, applying AI to streamline processes and support analysis.
Jul 2024 – Nov 2024

Business Analyst (Internship)

Saudi Telecom Company (stc)
  • Analyzed business and operational data to generate insights supporting decision-making, product improvement, and project performance.
  • Developed KPI dashboards to monitor performance, project progress, and key operational metrics.
  • Supported project planning and PMO reporting through data analysis and performance tracking.
  • Translated business and product requirements into actionable insights for development and delivery teams.
  • Delivered TrackMate, a customer complaint tracking solution, as part of this cooperative training program.
Sep 2019 – Nov 2024

Bachelor of Management Information Systems

King Faisal University · Very Good
  • Graduation project: LocKFU, a smart locker management system, completed Mar – Dec 2023.

03

What I Work On

Business Analysis

Requirements gathering and documentation, BRDs, functional specs, user stories, stakeholder analysis, gap analysis, and process mapping.

Project Management

Agile delivery with Scrum and Kanban, project planning and scheduling, risk assessment, project charters, and PMO reporting.

Business Transformation

Process improvement, operating model input, change management, and solution design grounded in as-is / to-be analysis.

Innovation & Digital Transformation

Applying AI to streamline processes and support analysis, design thinking, feasibility analysis, and practical solution development.

04

What I'm Good At

Business Analysis

Requirements Gathering & Analysis Business Requirements Documentation (BRD) Functional Requirements User Stories Use Cases Stakeholder Analysis & Engagement Business Process Modeling (BPMN) Gap Analysis SWOT Analysis Root Cause Analysis Process Mapping Solution Design

Business Transformation & Innovation

Digital Transformation AI Applications Process Improvement Innovation Design Thinking Feasibility Analysis Solution Development Change Management Continuous Improvement

Project Management

Agile Methodologies (Scrum, Kanban) Project Lifecycle Management Project Planning & Scheduling Risk Assessment & Mitigation Project Charters PMO Reporting Cross-Functional Team Collaboration KPI Tracking

Additional Expertise

UAT Feasibility Study Data Governance Voice of the Customer (VoC) Resource Planning Scope Management Deliverables Tracking Wireframing & Prototyping Data Flow Diagrams (DFD) Acceptance Criteria Impact Analysis Sprint Planning & Retrospectives Release Planning Competitive Analysis Product Discovery Milestone Tracking Operating Model Design Strategic Alignment Feature Prioritization (MoSCoW/RICE) Oracle ERP

Soft Skills

Analytical Thinking Problem Solving Strategic Thinking Stakeholder Communication Presentation & Facilitation Leadership Negotiation Adaptability Emotional Intelligence Detail Orientation Decision Making Time Management Teamwork

05

My Toolkit

Jira
Asana
Trello
MS Project
Power BI
Microsoft Excel
Confluence
Microsoft Office Suite

06

Certifications & Recognition

Certified Associate in Project Management (CAPM®)

Project Management Institute (PMI)
2025

Foundational Consulting Skills

Mustashar Accelerator
2025

Forward Program: Business & Leadership Development

McKinsey & Company
2025

07

What's Next

I'm continuing to build depth in business transformation and digital transformation, staying close to the point where analysis turns into a decision, and a decision turns into something teams can execute. I'm looking for the next problem worth mapping.

Let's Talk Download Resume